The key step to reach maximum productivity in your voice communication is to use a unified solution, connecting each company employee. This way there will be no missed orders and customers will always get the best support by being forwarded to the most proper person.

The Managed Office Communications solution by Novatel is a part of the integrated “ICT-in-a-Box” service by Novatel. The integrated service offers seamless customer experience with multiple components that cover the most important parts of the IT infrastructure.

Novatel’s Managed Office Communications solution is based on the latest IP technology and uses hardware and software from top providers in order to ensure maximum flexibility and productivity. It offers device independent voice service all over the world plus all needed options for customizing the voice call routing and processing.

Novatel’s Managed Office Communications solution is offered in two ways: with the option to buy the end user equipment and the IP PBX (phone central) or to rent it (PBX can be located in Novatel’s premises).

OPEX instead of CAPEX – companies looking to minimize CAPEX can receive the fully operational voice solution and pay only a monthly fee for renting the equipment and for the voice service + support.

Novatel’s Managed Office Communications solution is suitable for all companies with at least 5 employees and is particularly beneficial for business with mobile employees and remote branches.

Being based on IP technology means great flexibility and optimized phone calls cost, which remains the same no matter where the calls are being made from. Since all voice communications are carried through data channels and not physical PBX lines, each phone number can be quickly and easily relocated – even in a different country.

The Managed Office Communications solution by Novatel offers much more than the classic voice service:

• Seamless phone number management – quick addition/termination of numbers.
• Device independent voice service – all employees can make calls from their desk IP phones, smartphones or laptops in the same way.
• Guaranteed voice quality.
• Fixed call pricing independent of the location.
• Preset options for call routing and voice mail (in order to equally spread incoming calls to a team or when a member of the team is sick/on vacation).
• CLIP function to automatically route a call to the respective account manager.
• Unified message box for each employee (voice, SMS, e-mail, fax) – minimizes the risk to miss customer input.
• Easy option to define groups (teams) and make conferent calls with them.
• One fixed monthly fee for the whole package (equipment + service) = easy expense planning.
• 24/7 monitoring of the data line availability and performance.
• Quick and easy installation with no additional cabling required (if there is LAN infrastructure).

Novatel is proud of its highly skilled team and ability to offer wider expertise and set of services exceeding the capabilities of telecoms and IT service companies. The Novatel’s expertise is based on a team of profiled experts, not on a single specialist, which guarantees maximum service availability and no additional time and budget requirements for infrastructure support and maintenance.

Novatel’s Managed Office Communications is another component of the “ICT-in-a-box” total solution. It is fully compatible with the Flexible Business Services, Business Internet, Managed Network Security services by Novatel.