Case Study: OK Market
Novatel’s Managed IP PBX started work just four weeks after the offer request.
Novatel’s Managed IP PBX started work just four weeks after the offer request. OK Market chose Novatel’s integrated services, because of their certified quality.
About OK Market
The company uses Novatel’s “Business Internet” for almost 2 years. The quality of the Internet service and the commitment of Novatel are the reasons for requesting a IP PBX offer for the new customer support center.
Requirements to the supplier
The deadline was also an issue – less than a month after the initial contact for requesting an offer.
OK Market contacted three suppliers and all of them confirmed that they can manage to close the deal on time. What made Novatel the winner is their fast response, personal engagement and their background as a reliable supplier of managed services. Novatel immediately began consulting the client and with the help of their experienced team quickly generated an offer, based on the specific client’s needs. The commitments related to the availability of the service and the operability of the managed PBX are backed by the SLA agreement.
Kiril Mantovski, Manager of OK Market told us more about the selection of their supplier:
“Novatel’s main advantage was the already built trust due to their quick and on time maintenance of their Business Internet for our headquarters. The SLA agreement and the smooth usage of their remote managed service were crucial for our decision. As an added value, Novatel offered their personal engagement, excellent communication during the negotiation of terms, so we didn’t hesitate which supplier to choose for our case.”
Another important detail – the computer equipment and the network infrastructure in OK Market’s office are maintained by another company. This situation required efficient coordination and successful on-site cooperation until the solution is completely configured and fully operating. The implementation process was transparent for the client and did not require additional resources – while completing the order, only the call center manager controls the process. After being transferred to real work conditions, the Managed Office Communication solution does not require on-site maintenance and I.T. human resources. This feature is part of the Novatel’s 24/7 support.
Novatel provides consulting during the device selection for IP telephony, offering different solutions of previously tested equipment in terms of ergonomics and functionality.
Maximum Flexibility due to modern IP platform
“It turns out that the flexibility to use mobile device system gives us numerous advantages. That way we can provide an operator, fluent in specific language, even when he/she is not in the office or to give our employees the opportunity to complete their daily tasks when they are out of the office for personal reasons. In addition we can hire employees who live in other cities, or students who can work from home. In every possible situation we have the statistics needed and reports for employees’ effectiveness.”
If you want to take advantage of the unique benefits of the managed services offered by Novatel, contact us for a free consultation.
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